Emotional Health and Wellbeing

At Ravens Wood School we understand that there may be times when students need some support in managing new and often difficult situations. If your son is experiencing a specific medical condition please contact the school office or your son’s Head of Year in the first instance. This will ensure an appropriate care plan can be created in line with your son’s needs. Emotional health and well-bring is taken seriously at Ravens Wood School. Below is some information regarding our Student Counsellor Mrs D Floyd and the service she offers. Also below are details of organisations which may help when specific need arises and if external support to that provided by the school is needed.

If you wish to discuss any matters relating to emotional health please do not hesitate to contact a member of the pastoral team or the Assistant Headteacher Mrs M German at: mgerman@rws.uk.net


The Ravens Wood School Counselling Service

What is Counselling?

Counselling is offered as part of the pastoral care system at Ravens Wood and is a skilled way of helping students to find ways to manage their challenges.  The aim is to empower them to live in a more resourceful way by giving them a safe and confidential place to offload their thoughts and feelings without being judged.  It is a therapeutic process which assists a student to focus on their particular concerns whilst also addressing and exploring specific problems, making choices, working through feelings of conflict and improving relationships with others.  It enables students to gain a better understanding of themselves and situations as well as developing strategies to manage change.

Counselling is not….

Telling young people what to do.  It is a process built on trust which enables them to find their own strengths and abilities which will enable them to reach their goals and make choices, whatever they might be.

Will it help?

Counselling does not suit everyone, but for those who are sad, lonely,  confused, angry or wanting to make changes in their lives, it may be a helpful form of support.  It is always the young person’s choice whether they wish to attend.  They will be encouraged but not be forced to do so, and if they feel it will not be useful to them, their decision will be respected.

Is it confidential?

YES – with an important exception.  What has been discussed remains confidential unless the young person gives their permission to tell someone else.  If however it is felt that the young person is in danger of harming themselves or others, then there is a duty of care to escalate the matter appropriately, but the young person will be spoken to first to make them aware of what will happen and will be involved throughout.

How does an appointment get made?

Pupils are usually referred by a member of staff or carer, but they can also ask for counselling themselves.

Is the guardian’s permission required?

Not always – this will be discussed in the first session

Do parents / guardians get feedback?

Not necessarily.  The young person’s confidentiality will be respected, but they are encouraged to discuss their issues with their parents / guardians.

How long will counselling be for?

This will largely depend upon the young person’s needs. They are usually offered 6 sessions, but this is reviewed regularly to check progress.  Some may feel that just 2-3 sessions are enough to start to make positive changes, whereas others may need longer term support.  Usually the sessions are weekly, but again depending on their needs, this can be fortnightly or as and when required. Sometimes students will be referred to outside agencies such as CAMHS if longer term or more specialist work is required.

What issues are explored in Counselling?

Typical examples include:

  • Anger                                                            
  • Low self esteem
  • Anxiety                                                          
  • Post traumatic stress
  • Bereavement                                               
  • Relationship / family breakdown
  • Bullying                                                        
  • Stress
  • Communication difficulties                       
  • Substance abuse by self or others
  • Depression and low moods                      
  • Sexual and sexuality issues
  • Eating disorders                                          
  • Self harming
  • Emotional / physical abuse                      
  • Self image issues                                       


For further information, please contact Mrs Debbie Floyd MBACP, School Counsellor


Mindfulness at Ravens Wood School

Click Here


Youth Agencies for Emotional Support

For depression

Young Minds www.youngminds.org.uk Helpline: 0808 802 5544

This is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people and empowering their parents and carers. You can email to parents@youngminds.org.uk

YoungMinds Parents’ Helpline: 0808 802 5544 (Monday to Friday 9.30am -4pm) or email parents@youngminds.org.uk or chat online (Monday to Friday 11am to 1pm)

Mindfull www.mindfull.org

This is a brilliant new service aimed at 11-17 year olds, providing support and information and advice regarding mental health and emotional health and wellbeing. Mindfulness is an online service and is available 24 hours a day.

Childline www.childline.org.uk Tel: 0800 111

Emotional support for children and young people on issues relating to child abuse, bullying etc

Get Connected www.getconnected.org.uk Tel:0808 808 4994 Text 80849

This is a free telephone and email helpline that can connect a child or young person to any UK helpline where appropriate

Talk Don’t Walk www.therelationshipscentre.co.uk/talkdontwalk Helpline:01925 246 910

Support and advice for young people who have run away from home or are thinking of running away from home or care


Self harm and suicide

All of the above as well as:

Charlie Walker Memorial Trust www.cwmt.org

Awareness, information and resources for those who are depressed

Samaritans www.samaritans.org Tel: 0845 790 9090 (any time)

24 hour helpline offering emotional support for people who are experiencing feelings of distress or despair or thinking about suicide

PAPYRUS www.papyrus-uk.org

Parent Association for the prevention of young suicide

Harmless www.harmless.org.uk

Harmless is a user led organisation that provides a range of services about self harm including support, training and consultancy to people who self harm, their friends, families and professionals

This is a charity aimed at supporting young people aged between 11 and 19. It provides a safe space to talk, ask questions and be honest about what’s going on in life.


Other areas of mental health and emotional wellbeing:



Anxiety UK www.anxietyuk.org.uk Tel: 08444 775 774

Helps all those suffering from anxiety disorders. Section on young people and anxiety

No Panic www.nopanic.org.uk  Tel: 0808 138 8889 (10am -10pm every day)

Helpline for anxiety disorders, panic attacks etc. Provides advice, counselling, listening, befriending and can make referrals.

CBT online www.getselfhelp.co.uk


Eating disorders

Anorexia and Bulimia Care (ABC) www.anorexiabulimiacare.org.uk

This organisation supports sufferers, their family and their friends towards full recovery.

Boy Anorexia www.boyanorexia.com



Winston’s Wish  www.winstonswish.org.uk 08452 03 04 05  (2p per minute)

- for bereaved children and their families

St. Christopher’s Candle Project www.stchristophers.org.uk  0208 768 4500

– for bereaved children and their families

Al-anon www.al-anonuk.org.uk 0207 403 0888

– support for relatives and friends of alcoholics

Alateen 0207 593 2070 (part of Al-anon)

– support for children of alcoholic parents (ages 12-17)

NACOA (National Association for Children of Alcoholics)


0800 358 3456 (Freephone)

SNAP – LBGTQ Youth Group and mental and sexual wellbeing


FRANK –information and confidential advice regarding drugs


0300 123 6600 live chat 2-6pm

Bromley Changes – drug and alcohol support for under 18s

http:/ /www.changegrowlive.org

0208 313 1107       07920 813660

Bromley Community Wellbeing – face to face and on line self- help and support for the emotional wellbeing of under 18s


0203 770 8848

Bromley Children Project – one to one and group support for families including courses and workshops

0208 461 7259


  • 9b Station Road, Orpington 11am – 9pm 016898 33000 (visits in person)
  • Central number  - free  from landline or mobile 116 123


Safeguarding issues can also be addressed through a member of the Safeguarding team: Mrs M German, Designated Safeguarding Lead  mgerman@rws.uk.net, or Mrs M Lester Deputy Headteacher and Deputy Designated Safeguarding Lead mgl@rws.uk.net